I shop at the Lincoln Park Whole Foods almost once a week not infrequently. At first, the store, a behemoth grocery store by any standards, let alone a Whole Foods, scared me. But I’ve grown to love the size, the selection, and especially, the sushi bar. (I even got Cyn to meet me there once.)
Which is why I was appalled and horrified that a local mom, Lisa Portes, was BANNED from Whole Foods for LIFE for accidentally taking out a $15 bottle of chewable vitamins amidst a clusterf*** of epic proportions with her kids. (Full story in Chicago Magazine via Windy Citizen.)
Everyone who has children, babysat children, or watched children from afar can understand how difficult it is to grocery shop (or do any kind of shopping) with kids. Just the baggage and items alone needed to keep them occupied, dry, sanitized and fed is enough without remembering the grocery list, your wallet, and your own, sustainable shopping bags. (Portes gets extra props for those.)
So what, she paid for the groceries, left, forgot another item and went back to get it, took her kids to the bathroom and forgot to pay. Was that worth the shakedown by the security guard in the parking lot, a Whole Foods “mug” shot and directive to never step foot in the store again?
I think not.
I remember fondly when Kristen forgot to pay for the duck that accidentally fell into her shopping cart. Was that worth the $6.95 to take her kids out of the car, go back and pay? Readers were mixed, but I know that I wouldn’t have gotten out of my car at that moment to return it.
We all have our bad moments as mothers. And apparently Chicago does not like when moms have those moments, or moms in public in general (as referenced by the comments to this story and the Stroller Wars story that I was a part of.) Not all of us are a texting, careless, maniacal bunch.
I personally think it’s clear that Portes did not intend to steal the vitamins. It’s also clear that a company has a policy against shoplifting and I cannot fault Whole Foods for adhering to policy.
But where’s the middle ground? It’s not like Portes was a repeat offender. It’s not like she didn’t offer to pay. I’m not sure how the Whole Foods organization works, but most companies I’ve worked with over the years with regards to employee relations give managers the ability to assess the situation of their own store or office and make an informed decision based on that.
Rather, what it seems, is that everyone likes a scapegoat, especially when it’s a harried mom. It’s easy to judge that mom and assume the worst. She was an easy target for the bored security guard in the parking lot. As Portes says, “They didn’t leave the slightest margin for human error.” And that seems exactly like what it was. Human error. We all err as humans.
Even the crazy Chicago mom haters.
Even the manager and the security guard at Whole Foods.
I love the store, the products and the people I encounter at Whole Foods. But I’m not a fan of the way they handled this situation or their inane, inflexible policy. It makes me wonder who’s looking over my shoulder as I soldier on through the vast aisles of the store. I better make sure I triple check my cart on the way out.
{ 5 comments… read them below or add one }
I *just* did this the other night at Target. I paid for my things, started walking out and realized I had a carton of OJ underneath the cart. I alerted the cashier and paid, we shook our heads and laughed, and I left. It happens to us all!
Steph
I’m of aarp age.. but I remember those day’s.
I shop at the Whole Foods in Schaumburg,Il.
I also think this was unfair.
Clicked over to see the Chicago Magazine article. Once again, an example of why I should NOT read comments online. People can be so mean and show no understanding. I can see both sides of this story, but man – most of the people leaving comments to the article seem to have zero understanding. It’s unfortunate that she used the phrase “frazzled mom” to describe herself, because even though I can complete relate to that and know what she means, it seems that others find “frazzled mom” to be a synonym for brainless, careless, wreckless, negligent, etc. Oh, and a bad driver to boot, apparently. Oh, and maybe a bad mother raising out of control kids, too. Sheesh. I’d love to see some of these people babysit her 2 kids (or any 2 kids) for a weekend (and throw in a shopping trip or two), and see if they might not find some more understanding in their hearts.
She made a mistake. I don’t think she’s denying that she did. And she did offer immediately to pay for the vitamins when she realized her mistake. Seems some of the commenters missed those facts.
Spare me the troubles of the wealthy mommies who shop at WF on a regular basis. Reality check please. Not a “mommy hater,” just someone who has perspective on things.
Martie – it doesn’t have to be wealthy mommies. It just has to be someone who made an honest mistake. I’m sure if you were shopping there and accidentally walked out with something you wouldn’t want to be banned there for life either.